FAQ

What is your return policy?
Our gifts are custom made for you...unfortunately, we can not accept any returns on our items. If you have any questions about an item, PRIOR to ordering, please contact us. REFUNDS will not be issued once orders have been placed. Most items are shipped within 2-4 weeks, usually sooner!  Please notify us if you need us to rush an order. A rush charge may apply. Please prepare for holidays, special times of year, and seasons accordingly. Our shipping times may vary during this peak time, and can exceed the 4 week delivery time. Contact us with any questions you may have at admin@elriley.com  or call us at 314-221-3461. Email works best, and is our preferred method of communication. Please provide your transaction number in your email as well as a return phone number. We want you to love your gifts!!

Is your site secure?
At the E.L. Riley, any payment information entered online is secured with our 226 bit encrypted SSL certificate. It not only secures your payment information but also your personal information. Your credit card number is never seen or stored by anyone. Any payment information given to us will not be sold or released to any third party establishments.

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